| Category |
Document |
Purpose |
| Company Documents |
Certificate of Incorporation (COI) |
Proves company is incorporated under Companies Act, 2013 |
| Memorandum of Association (MOA) & Articles of Association (AOA) |
Confirms payment aggregation services in objects clause |
| PAN Card, GST Certificate, Board Resolution |
Company identity, tax registration, and authorization for application |
| Financial Documents |
Audited Financial Statements (last 3 years) |
Financial track record and stability assessment |
| Net Worth Certificate from Chartered Accountant |
Confirms minimum ₹15 crore net worth with calculation methodology |
| Business Plan |
Detailed Business Plan with Revenue Projections |
Business viability, target market, and growth strategy assessment |
| Product Structure & Transaction Flow Diagrams |
Demonstrates understanding of payment flows and fund handling |
| Technology & Security |
Technology Architecture Document |
Platform design, scalability, and infrastructure details |
| PCI-DSS Level 1 Compliance Certificate (from QSA) |
Mandatory card data security certification |
| Security Audit Report (CERT-In empaneled auditor) |
Vulnerability assessment, penetration testing, and security posture |
| Escrow |
Escrow Arrangement Letter from Scheduled Bank |
Confirms escrow account for merchant fund protection |
| Policies & Compliance |
KYC/AML/CFT Policy |
Merchant and customer identification and anti-money laundering framework |
| Information Security Policy |
Data protection, access control, and incident response procedures |
| Merchant Onboarding & Due Diligence Framework |
Process for vetting, onboarding, and monitoring merchants |
| Grievance Redressal Policy |
Three-tier complaint resolution mechanism under PSS Act |
| Director Documents |
Directors' Fit & Proper Declarations |
RBI fit and proper criteria compliance for all directors |
| PAN, Aadhaar, DIN, CIBIL Reports of Directors |
Identity verification and creditworthiness of key personnel |